delivery and returns
Order processing takes between 2 to 5 business days. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.
All orders (domestic and international) are shipped via UPS.
gykimchoe.com ships from locations in London, united kingdom and seoul, south korea. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers. While we try our best to synchronize the shipping of your order, we cannot guarantee that split orders will be delivered to you at the same time.
Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your package at UPS website. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package.
Gykimchoe.com is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.
Failed Deliveries & Returned Packages
In the case that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, gykimchoe.com is not responsible for payment of return shipping costs levied by the courier. Similarly, gykimchoe.com is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
RETURNS & Exchanges
We do not offer returns or exchanges for special orders and pre-orders.
If for any reason at all you want to return something, you can do so within 7 days of delivery.
It doesn't matter whether you've tried the garment on or not as long as the returns tag remains attached to the garment and the item remains in the same condition as sold. We'll give you a full refund or exchange the item. We don't refund the original postage and packaging charge, but if you just want us to exchange the item then you don't pay any postage for the replacement.
Return Policy Requirements
We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item—including garment bags, hangers, shoe boxes, authenticity cards, and dust bags—must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.
Any merchandise returned to gyoyunikimchoe.com without a return authorisation will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorisation, e-mail us at firstname.lastname@example.org, and provide your name, order number, name of item(s) you wish to return, and reason for return.
All full price items are eligible for a one time exchange.
You are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Gyo Yuni Kimchoe is not responsible for the package if it is lost or otherwise not received.
HOW TO RETURN OR EXCHANGE A PRODUCT
Please contact us at email@example.com for any returns or exchanges.